Operational creativity, customer centricity, and innovative, efficient business processes—these are the differences between highly successful organizations and those that simply survive. The Operations & Technology Excellence (OT&E) Award identifies and recognizes equipment leasing and finance companies that demonstrate these characteristics in developing and implementing innovative uses of technology or creative business processes. The OT&E Award highlights the best in the industry and provides an example for others.
ELFA's 2009 O&TE Award Winners, Key Equipment Finance and PHH Arval, made effective use of technology to better serve their organizations and their customers, while ensuring that value is delivered for every dollar invested. Learn how the winning companies used technology to improve operations, enhance customer interactions, enter new markets and build overall ROI.
Who Should Attend?
Executive management, directors of operations and administration, department managers for credit, collections, information technology, accounting and originations.
Objectives
Upon completion of this web seminar, participants will be able to:
- Learn how Key Equipment Finance replaced their existing intranet with a WiKey - a centralized, collaborative platform used to create a "community knowledge base" for all Key National Finance lines of business. The WiKey, similar to the popular social media wiki sites, empowers anyone in the organization to easily contribute or modify content.
- Learn how PHH Arval combined cutting-edge technology with their Six Sigma based process improvement methodology to turn around a key service that was experiencing significant client dissatisfaction.
Presenters:
Ken Payne
Senior Project Manager
Key Equipment Finance
John Karolenko
VP, Operational Excellence
PHH Arval
Additional Information:
This conference is a web seminar. There are no pre-requisites or advance preparation for this conference. This web seminar is a repeat of the session presented at the 2009 ELFA Operations and Technology Conference.
Cancellation Policy: You may cancel up to one hour before the commencement of the web seminar.
Records Retention: ELFA will keep all records of attendees and materials relating to this conference on file for five years. After five years, ELFA may decide to retain the records or abandon those records.
Complaint Resolution: You may contact Racquel Codling at rcodling@elfaonline.org to resolve any complaints or disputes you may have about this web seminar or call her at (202) 238-3414.
For more information regarding administrative policies such as complaint and refund, please contact our offices at (202) 238-3400.
Equipment Leasing and Finance Association (ELFA) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Web site: www.nasba.org
For more details regarding your CPE credits please contact Janet Fianko at jfianko@elfaonline.org or you may call her at (202) 238-342
© 1996-, Equipment Leasing and Finance Association. All rights reserved. Privacy Policy | Disclaimer